Satisfaction & Refund Policy
Last updated: April 17, 2025
1. First Delivery & 30-Day Satisfaction Guarantee
We guarantee satisfaction on your first delivery and within the first 30 days of service:
- We'll work with you to revise or adjust deliverables at no additional cost
- If a resolution cannot be reached, a full or partial refund may be considered
- All adjustments must be requested within the 30-day window
2. Unlimited Revisions Policy
All plans include unlimited revisions for the active service period:
- Revisions must align with original deliverable scope
- Eligible for platforms, types, and styles specified in original agreement
- Must be requested before next billing cycle
- Subject to reasonable turnaround times
3. Subscription Terms
Our subscription service terms:
- Monthly automatic renewal
- Cancellations apply to next billing cycle
- No refunds for partial months
- Changes take effect at next billing date
4. Non-Refundable Situations
The following are not eligible for refunds:
- Work already approved by the client
- Missed deadlines due to client inaction
- Lack of client communication
- Custom branding work
- Large-scope work outside standard revisions
5. Refund Requests
To request a refund:
- Submit in writing to hello@mazira.design
- Include project name
- Specify delivery date
- Provide detailed feedback
- Allow 3-5 business days for review
6. Chargebacks
Our chargeback policy:
- Contact us before initiating any chargeback
- Unauthorized chargebacks may result in:
- Service cancellation
- Legal dispute resolution
- We aim to resolve all issues directly
7. Licensing & Use of Deliverables
Client rights and permissions:
- Perpetual, royalty-free license for all final deliverables
- Unrestricted use for business and marketing purposes
- Mazira Designs retains right to use anonymized versions
- Portfolio and case study usage rights
- Optional participation in testimonials
8. Dispute Resolution & Arbitration
Resolution process:
- Initial informal resolution attempt
- Binding arbitration under AAA rules if unresolved
- Small claims court option in Harris County, Texas
- Individual claims only (no class actions)
- Commitment to fair resolution
Contact Information
For questions or concerns:
Email: hello@mazira.design
Address: 1321 Upland Dr, PMB 3904, Houston, TX 77043